Last updated: August 26, 2026

Privacy Policy

This page sets out how Casushi collects, uses, stores, and shares personal data in connection with the casino services offered to players based in the United Kingdom. The policy applies to all registered accounts and covers every interaction with the platform, from sign-up through to account closure. Players based in the UK are protected under applicable data protection law, and Casushi operates as a data controller in relation to the personal information it holds. Reading this document carefully helps players understand what data is collected, the legal grounds for processing it, and the rights available to them.

What Personal Data Casushi Collects

Casushi collects personal data in several ways throughout the account lifecycle. At registration, the platform gathers details such as full name, date of birth, residential address, email address, and phone number. These are required to verify age and identity in line with UK Gambling Commission licence conditions and to meet Know Your Customer obligations administered through TransUnion International UK Ltd.

During normal account use, additional data may be collected, including:

  • Payment details such as card numbers, bank account references, and transaction records linked to deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, and Trustly
  • Device information including IP address, browser type, operating system, and unique device identifiers
  • Gameplay data covering session history, stakes, game choices, and account balance movements
  • Communications sent to or received from the support team, including live chat transcripts and emails to support@casushi.com
  • Source of funds and wealth documentation where requested, such as payslips, tax certificates, or bank statements

All data collection is proportionate to the purpose for which it is required. Casushi does not collect information that is unnecessary for the delivery of its regulated casino services.

Processing personal data requires a lawful basis under UK data protection law. Casushi relies on several grounds depending on the activity involved.

Contractual necessity covers the core processing required to operate an account, verify identity, accept deposits, process withdrawals, and provide access to the 3,000+ game catalogue. Without this data, the casino service cannot function.

Legal obligation applies where the UK Gambling Commission licence conditions require specific actions, such as age verification at registration, GAMSTOP checks at login, and ongoing monitoring for problem gambling indicators. Licence number 100050-R-341529-001 requires compliance with these obligations.

Legitimate interests cover fraud prevention, security monitoring, and responsible gambling interventions where there is no overriding impact on player rights.

Consent is the basis for marketing communications. Players may opt in or out of promotional messages at any time through account settings or by contacting support.

How Data Is Used

Personal data collected by Casushi is used for several clearly defined purposes. Identity verification ensures that only UK residents aged 18 and over can hold an active account. Payment processing connects account holders to the GBP cashier, enabling transactions with a minimum deposit of £10 and a maximum of £5,000 per transaction. Withdrawal requests, processed within five working days with around 99% handled instantly according to operator figures, require verified account status before funds are released.

Data is also used to administer safer gambling controls. This includes reviewing deposit limit settings, reality checks, time-out periods ranging from 24 hours to six weeks, and self-exclusion requests of a minimum six months. GAMSTOP integration requires daily batch checks against the national self-exclusion register.

Financial crime prevention, including anti-money laundering checks and source of funds reviews, is carried out using transaction history and submitted documentation. These checks may result in a temporary restriction on deposits, gameplay, or withdrawals until satisfactory evidence is provided.

Data Sharing and Third Parties

Casushi shares personal data with third parties only where necessary and on a controlled basis. The categories of recipients include:

  • Identity verification providers, specifically TransUnion International UK Ltd, for electronic identity checks
  • Payment processors handling GBP transactions across accepted methods
  • The UK Gambling Commission and other regulatory or law enforcement authorities where legally required
  • IBAS, which handles alternative dispute resolution if internal complaints reach the eight-week threshold
  • Software and technology providers supporting the casino platform, subject to data processing agreements

Casushi does not sell personal data to third parties for marketing purposes. Data shared with providers is limited to what is needed for the specific function they perform.

The operator, Solaya Group Limited, is registered at Finsbury House, 32 Line Wall Road, Gibraltar, GX11 1AA. Data transfers between the UK and Gibraltar are subject to appropriate safeguards consistent with UK data protection standards.

Data Retention

Personal data is retained for as long as an account remains active and for a period after closure as required by law. UK regulatory requirements generally mandate that gambling records are held for a minimum of five years following account closure or the end of a business relationship. Financial transaction records may be kept longer where required by anti-money laundering legislation.

Accounts inactive for 12 months are classified as dormant. A fee of £3 per month applies to dormant accounts holding a balance that cannot be returned, continuing until the balance reaches zero or the player logs back in. Players who reactivate an account retain their data in full.

Cookies and Tracking

The casino website uses cookies and similar tracking technologies to deliver a functioning service, remember user preferences, and analyse how the platform is used. Functional cookies are necessary for login sessions and cashier access. Analytical cookies help identify which pages and features are used most, informing improvements to the platform. Marketing cookies may be used to serve relevant promotions, but only where consent has been given.

Players can manage cookie preferences through the site’s consent mechanism. Disabling certain cookies may affect platform functionality, particularly those linked to session management and the mobile cashier.

Player Rights

All players with accounts registered under the UK are entitled to exercise specific data rights. These include the right to access a copy of personal data held, the right to correct inaccurate information, the right to request deletion of data where retention is no longer legally required, and the right to object to processing based on legitimate interests.

Players may also request that processing is restricted while a dispute is being resolved, and may ask for data to be provided in a portable format where technically feasible. Requests can be submitted to support@casushi.com. The team aims to respond within 24 hours for standard queries. Formal data subject requests are handled within the statutory timeframe under UK law.

Complaints about data handling can be raised with the Information Commissioner’s Office if a player is not satisfied with how Casushi has responded. The ICO is the UK supervisory authority responsible for data protection enforcement.

How to Contact Casushi About Data

For questions related to this privacy policy, data held on account, or to exercise any of the rights described above, players can reach the support team via live chat between 09:00 and 18:30, seven days a week, or by email. Response targets for email queries are within 24 hours. Casushi handles initial complaints within one to two working days, with a maximum internal resolution period of eight weeks.

For further context on how online casino Casushi approaches player safety and regulatory compliance, the platform’s approach to safer gambling is also documented separately. Players who want to understand how limits, self-exclusion, and support referrals work in practice can read the Casushi responsible gambling page for a full breakdown of available tools and external support services including GamCare, GambleAware, Gamblers Anonymous, and Gamban.