Terms and Conditions

This page sets out the rules that govern every account held at Casushi, covering eligibility, account management, bonus conditions, payments, and player responsibilities. Reading through these terms before registering is strongly recommended, as they form the legal agreement between the player and Solaya Group Limited, the operator behind the brand. The information below reflects current published conditions applicable to UK residents and is structured to make the key points straightforward to follow.

Who Can Open an Account

Casushi is available exclusively to UK residents aged 18 or over. Only one account per player is permitted, and this applies across all brands operated by Solaya Group Limited. Attempting to hold multiple accounts can result in closure and forfeiture of any associated balances. Players must provide accurate personal details at registration; submitting false information is a breach of the agreement and may result in immediate account suspension.

The platform checks GAMSTOP status at registration, at each login, and via a daily batch review. Players who have self-excluded through GAMSTOP are not eligible to register or continue holding an active account. VPN or proxy use to conceal the true location of a player is prohibited under the terms.

Identity Verification and KYC

All new accounts are subject to identity verification before withdrawals are processed and potentially before full access to gameplay or deposits is granted. Casushi uses TransUnion International UK Ltd for electronic identity checks. Where automated verification does not produce a confirmed result, players are asked to supply documentary evidence.

Accepted fallback documents include:

• Passport or driving licence for proof of identity
• Bank statement, utility bill, or council tax bill for proof of address
• Selfie with a valid ID document where additional confirmation is required
• Bank statements, payslips, dividend certificates, tax documents, or solicitor statements if Source of Funds or Source of Wealth checks are triggered

Payment ownership checks may also be requested at any stage. Accounts with outstanding verification remain restricted from deposits, gameplay, or withdrawals until checks are completed to a satisfactory standard.

Account Activity and Dormancy

An account is considered inactive after 12 consecutive months without any login or transaction activity. Once the dormancy threshold is reached, a monthly administration fee of £3 applies. This fee continues to be deducted until either the balance reaches zero or the account holder logs back in. Where funds can be returned to source, this process is followed in preference to ongoing fee deduction.

Players in London, Manchester, Birmingham, or anywhere else in the UK who have not used the account for an extended period should log in to prevent this fee from applying.

Bonus Terms and Promotional Conditions

The current welcome offer at Casushi is 40 Free Spins on Big Bass Splash, credited automatically following a qualifying £10 deposit and a £10 real-money slots stake. Each spin is valued at £0.10, giving a total promotional value of £4. No promo code is needed.

Spins expire 48 hours after being credited. Winnings carry 0x wagering, meaning any cash won from the free spins is available for withdrawal without a playthrough requirement. The general bonus cash-out cap is £250, unless a specific promotion states otherwise.

A number of payment methods and game types are excluded from qualifying for promotions. Deposits made via prepaid cards, Neteller, or Skrill do not count towards bonus eligibility. Table Games, Live Casino, Slingo, Video Poker, virtual card games, and Instant Win products are excluded from the qualifying stake requirement.

The welcome offer is available once per player, once per brand, and cannot be combined with other introductory promotions. Casushi reserves the right to amend, suspend, or withdraw any promotion at any time, with changes taking effect following a reasonable notice period where possible.

Ongoing Promotions

Active promotions beyond the welcome offer include the Free Daily Catch, which provides up to five baits per day and awards between 5 and 50 free spins depending on the catch result. Prize spins from this mechanic expire within 24 hours and carry 0x wagering. Accumulating 500 coins unlocks a Golden Lure.

Drops and Wins runs until 3 March 2027, with a total prize pool exceeding £25 million. Up to £3,000 in daily cash prizes and multipliers reaching 100,000x are available across qualifying games. The first 5,000 eligible bets each day count towards the draw, with 500 daily prizes distributed.

Deposits, Withdrawals, and Payment Rules

Accepted payment methods are Visa, Mastercard, Apple Pay, Google Pay, and Trustly (Pay by Bank). All transactions are processed in GBP. There are no deposit fees charged by the casino. Cash deposits and cheque deposits are not accepted, and third-party payments are not permitted under the terms.

The minimum deposit is £10 and the maximum is £5,000 per transaction. The minimum withdrawal is £10, though balances below this threshold can be processed through customer support on request. Withdrawals are returned to the original source of funds as standard; where this is not possible, a verified bank account is used instead.

The operator states that approximately 99% of withdrawals are processed instantly. The standard timescale within which funds should arrive is up to five working days. Withdrawal reversal is not available once a request has been submitted.

For jackpot wins below £1 million, funds are added to the account within 48 hours. Wins exceeding £1 million may take up to 60 days to process.

Player Funds and Insolvency Position

Casushi holds player funds separately from company operating funds. However, under the current structure, these funds are not protected in the event of insolvency. This means that if the operator became insolvent, there is no guarantee that the full balance would be returned. This is a standard disclosure required by UK Gambling Commission licence conditions and is communicated transparently within the terms.

Responsible Gambling Controls

All players can set deposit limits on a daily, weekly, or monthly basis. The calculation method is based on rolling net deposits, meaning deposits minus withdrawals, rather than total deposits alone. Increasing or removing a limit is subject to a minimum 24-hour cooling-off period before the change takes effect.

Additional tools include reality checks, time-out options ranging from 24 hours to six weeks, and self-exclusion for a minimum period of six months. External organisations including GamCare, GambleAware, Gamblers Anonymous, and Gamban are referenced within the safer gambling section of the site.

For further guidance on responsible gambling and related support, Casushi contact us is available through the dedicated support page.

Complaints and Dispute Resolution

Initial complaints are typically reviewed within one to two working days. The maximum internal investigation period is eight weeks from the date a complaint is raised. If a resolution is not reached within that timeframe, or if the player is not satisfied with the outcome, the matter may be referred to IBAS, the Independent Betting Adjudication Service, which acts as the appointed alternative dispute resolution provider.

Customer support is available via live chat between 09:00 and 18:30, seven days a week, or by email with a response target of within 24 hours. The online casino Casushi platform is regulated under UKGC licence number 100050-R-341529-001, and disputes are subject to the governing law of England and Wales.

Governing Law and Operator Details

Casushi is operated by Solaya Group Limited, with company number 125734, registered at Finsbury House, 32 Line Wall Road, Gibraltar, GX11 1AA. The operator has held the current licence from the UK Gambling Commission since 1 April 2026, with a UKGC account reference of 100050. Licensed activities include casino, bingo, and linked gambling software.

These terms and conditions are governed by the laws of England and Wales. Any part of the terms found to be unenforceable does not invalidate the remaining provisions. The operator reserves the right to update these terms at any time, and continued use of the account constitutes acceptance of any revised version.